Juno Turbo Unavailable
Let our new Connection Wizard pinpoint your problem!
The Juno Connection Wizard is our newest help tool. Download it today to identify and resolve many common issues that may prevent you from successfully connecting to the Internet.
To use the Juno Connection Wizard, you will need to have a Windows Operating System (other than Windows NT) running on your computer. If you cannot download the Juno Connection Wizard from your computer, simply download it onto a diskette from any computer with Internet access and then install it on the computer you would like to fix.
Click here to download the Connection Wizard.
If you having trouble accessing Web pages with Juno Turbo, there are several steps to try to troubleshoot the issue:
* = If applicable
A. Verify that you logged in with a Juno Turbo-enabled account
If you use multiple Juno accounts on the same computer, Juno Turbo will only be enabled when logging in with the account with which you paid for the Juno Turbo service. Please check that the Member ID you logged in with is a Juno Turbo-enabled account.
To check to see if your account is Juno Turbo-enabled, please visit https://account.juno.com/s/account
B. Adjust your firewall settings
In order to successfully connect to Juno Turbo, you will need to change the Internet security setting of your firewall program to a setting compatible with any dial-up ISP such as Juno, usually Medium.
Occasionally, after the initial installation of the Juno software, you may receive a notice that exec, x1exec or ZCast is trying to logon to the Internet. If you see this message, please click Yes to allow the Juno software access to the Internet. If you don't allow access, our software will be unable to function properly.
C. Change your firewall settings to allow exec, x1exec and Zcast to access the Internet
When you log on to Juno for the first time with a firewall program installed, the program may ask if you want to allow exec, x1exec or Zcast to connect to the Internet. exec.exe, x1exec.exe and Zcast.exe are the internal names of files in the Juno Turbo program, and must be given access privileges in order to work correctly. If you accidentally chose to prevent exec, x1exec or Zcast from accessing the Internet, you will likely get Juno Turbo Unavailable errors when trying to get online.
To fix this, you will need to change your firewall's setting to allow exec, x1exec and Zcast to access the Internet.
Note: If you have multiple firewalls installed on your computer, you will need to allow exec, x1exec.exe, and Zcast.exe to access the Internet on all the firewalls installed.
Click here, for instructions on how to allow Juno Turbo to connect to the Internet.
D. Disconnect from Juno Turbo and reconnect
Juno Turbo may have been disabled due to a temporary communication problem between the Juno Turbo software on your computer and the Juno Turbo servers you dial in to. Disconnecting from the Juno service and reconnecting will usually resolve these types of issues.
E. Uninstall and reinstall the Juno Turbo software
If the above issues do not resolve the problem, the Juno Turbo software may have become corrupted and should be uninstalled and reinstalled.
- Visit http://my.juno.com/s/download to begin downloading the Juno Turbo setup file.
- Save the setup file to your Desktop.
- When the download is completed, a Juno Turbo setup icon will appear on your desktop.
- Go to your control panel by double-clicking My Computer, then double-clicking Control Panel
- Double-click Add / Remove Programs.
- Find the listing for Juno Turbo and click the button to Remove it.
- Close the control panel and restart your computer by clicking the Start button and selecting Shut Down, then Restart.
- Once your computer has been restarted, Double-click the setup icon to reinstall Juno Turbo.