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Why was my credit card declined?

If your credit card was declined when you tried to sign up for one of our premium services, please understand that this may be caused by several factors. For example, if the bank that issued your credit card is unreachable and unable to verify account information, no authorization of ANY transactions can take place until its systems are functioning properly again. This is to prevent any unauthorized use of your credit card, and is intended for your safety.

To resolve this problem, try one of the following options:

  • Log in to your account page at and go to Change Payment Information. Select the option to use a different Credit Card. Try using a different credit or debit card if available. If you don't have another card, try re-entering the information for your current card.
  • Contact your bank to find out if there are any transactions that have recently failed on your account. The phone number of your bank is usually available on the back of the card, or printed on your monthly statement.

Please note that since your card was declined, you have not yet been charged for the service. If you continue to experience problems, please click here for additional support options.

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