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I am unable to browse though my DSL light is on

If your DSL light is on, but you can't get Internet access, try these steps to troubleshoot the problem:

Check to confirm all your cables are securely connected, including all the phone filters.

A. Power-cycle your DSL modem and restart your computer
B. Check your connections
C. Check for possible Interference

A. Restart your NetZero DSL modem and your computer

Many times your modem will simply need to be turned off and restarted (power-cycled) in order to re-establish connection to the Internet.

  1. Shut down your computer.
  2. Turn off your DSL modem by unplugging the AC power cord.
  3. Wait for at least 30 seconds to one minute.
  4. Turn on your DSL modem by plugging back the AC power cord, and wait for it to go through its internal setup until the Power and DSL lights are green and steady.
  5. Turn on your computer, and try to reconnect to the Internet.

B. Check your connections

Often times, problems with connecting to the Internet can be caused by a loose connection between your DSL modem and your computer or the phone jack. Check to be sure that all the cables (including all of the DSL phone filters) are connected in their proper ports, and re-connect them to be certain they are securely plugged in.

Another way to check your connection is to right-click on the connection center icon in the system tray and select Check Modem Connection.

Once you've checked and re-connected your cables and confirmed your modem is connected, try connecting to the Internet again.

C. Check for possible Interference

Other electrical devices which are near your DSL modem might be producing electromagnetic interference (EMI), resulting in an inconsistent DSL signal. Devices such as a fluorescent lamp, cordless phones, or fax machines which are within a few feet of your DSL modem could be affecting your connection. Try to place your DSL modem further away from other electric devices, and see if it makes a difference.


If the information above does not provide the answer you are looking for, you can search for other solutions below or click here to send us an inquiry.

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