Help Center Home

 Billing History &
        Account Info
 

 My Password

 Update My Payment Info

 Update My Address

 Upgrade My Account

 Billing Questions

 Access Numbers

 Connection Issues

 Email Questions

 Get Juno Software

 Safety/Security

 Contact Us

 
Select a different
Operating System

Troubleshooting

I get a "File Type Unaccepted" error when uploading a video or audio file.

When uploading a saved video or audio to send, Juno's software converts it into a Flash video (.flv) file, which is then stored on our servers. While Juno's Video Mail is able to convert almost all media file types, there may be some which are not allowed.

If you attempt to upload a video or audio which cannot be converted, you will see this message. Try saving the file as a different type, or use a third-party program to convert it into an acceptable file type and try to upload it again.

The file types supported by Juno Video Mail includes (but is not limited to):

.3gp
.asf
.avi
.flv
.m1v
.mov
.mp2
.mp3
.mpeg
.mpg
.wav
.wm
.wma
.wmv
.wpx



 
Juno Home | My Juno | Help | My Account | Corporate | Join Now
About Juno | About United Online | Our Services | Advertisers | Investors | Press | Privacy Policy | Your Privacy Rights  | About Ads  |   Terms of Service

        United Online                Classmates        |        MyPoints        |        NetZero        |        Juno        |        MySite    

© 1995-2014 Juno Online Services, Inc. Juno is a registered trademark, and the Juno logo is a trademark of Juno Online Services, Inc.
NGCV