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Operating System

Getting Started

What is Video Mail?
How much does Video Mail cost?
What are the system requirements?
What is the Flash Player ?
How do I sign-up for Video Mail?
Do I need special equipment?
Can I use Video Mail with a Dial-up connection?

Sending and Receiving Videos

How do I record a video using my webcam?
Why do I see a Flash Player message when composing a Video Mail?
How do I upload a Video?
Can I change my video once I've sent it?
How long will my video be viewable?
Can I delete a video I sent?
How do I view a video?
Can I save videos I've received?
Can I send videos to anyone, or only other Juno members?
Are there any limits to video duration, size and availability?
Can I send and receive videos from any computer?
Can I send only audio?
Can I prevent my video from being forwarded?
I received an offensive video, what can I do?

Troubleshooting

My webcam is not detected
My microphone is not detected.
How do I configure my Flash Player settings?
I am having problems viewing a video.
How do I change the Record/Play settings for Video Mail?
I see the video but can't hear anything.
Will my firewall affect sending or receiving video?
The link to my video isn't working.
I get a "File Type Unaccepted" error when uploading a video.
I get a "Video exceeds maximum size" error when uploading a video.

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