Common Macintosh Errors / Solutions

"I can't view Web pages"

If you are experiencing problems viewing Web pages, there may be several causes. The information listed below should help you to determine the cause of the problem and find a solution.

A. Do you have proxy settings enabled?

To verify whether you have proxy settings enabled and to disable them, please follow these steps:

Netscape Users:

1. Open Netscape.
2. From the Edit menu, select Preferences.
3. On the left side of the window, click the triangle next to Advanced.
4. Under Advanced, click on Proxies.
5. Select Direct Connection to the Internet and click OK.

Internet Explorer Users:

1. Open Internet Explorer
2. From the Edit menu, select Preferences...
3. Scroll down to the Network section on the left, and select Proxies.
4. Make sure only the box next to Use Web Proxy for all is checked.

5. Click OK to exit.

B. Does the trouble occur with ALL Web sites you attempt to view?

If you are experiencing trouble with only one or two Web sites you are attempting to visit, the problem is most likely related to technical difficulties on those specific Web sites. Try connecting later or contact the system administrator of the Web site you are trying to view.

If the problem occurs with ALL Web sites you are attempting to visit, there may be a temporary problem with the access number you are using. Try using an alternate access number, if one is available. For a list of available access numbers, click here.

WARNING: THE USE OF SOME TELEPHONE ACCESS NUMBERS MAY RESULT IN LONG DISTANCE CHARGES. IN SELECTING YOUR ACCESS NUMBER(S), PLEASE NOTE THAT ALTHOUGH AN ACCESS NUMBER MAY BE IN YOUR AREA CODE OR LOCATED IN YOUR GENERAL GEOGRAPHIC REGION, IT MAY NOT NECESSARILY BE A LOCAL NUMBER FOR YOU. YOU MAY INCUR SUBSTANTIAL TELEPHONE CHARGES IF YOU CHOOSE ACCESS NUMBERS THAT ARE NOT COVERED BY YOUR LOCAL CALLING PLAN. WE URGE YOU TO CHECK WITH YOUR TELEPHONE COMPANY TO FIND OUT WHICH NUMBERS ARE LOCAL FOR YOU BEFORE USING A NUMBER FROM THIS LIST.

Note: You are solely responsible for all telephone charges related to accessing our services. Juno will not reimburse you for any such charges, including long distance or toll charges.

C. Some secure Web sites require your browser to support "128-bit high encryption"

Internet Explorer 5, which comes with OS 9, already supports this feature, but if you have an older browser, you will need to upgrade it to a version that supports 128-bit high encryption.

To download Internet Explorer with 128-bit encryption, click here.

To download Netscape Navigator with 128-bit encryption, click here.