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Operating System

Common Macintosh Errors / Solutions

I can't log in to the "My Account" page

This page applies to Mac OS 9 users only.

If you are experiencing problems logging into "My Account," please try the following:

A. Check your Member ID and password

  1. Make sure you are entering the correct Member ID. It should be the portion of your Email address before
  2. Check to see that the Caps Lock key is not on while entering your password.

If you are sure that you are entering the correct Member ID and password, but the logon screen keeps looping back each time, try the following:

B. Delete cookies and temporary Internet files

For Internet Explorer 5 users:

  1. Open Internet Explorer
  2. Go to the Edit menu and select Preferences...
  3. Under the Web Browser section on the left, select Advanced
  4. In the Cache section to the right, click the Empty Now button.
  1. Scroll down to the Network section and select Cookies.
  2. Make sure that the box next to "When receiving cookies" is set to "Never ask."
  1. Click OK.

For Netscape 7 users:

  1. Open Netscape.
  2. From the Netscape menu, select Preferences.
  3. Under Category, click on Advanced.
  4. Ensure that Enable Java is checked.
  1. Double-click the Privacy & Security option on the left.
  2. Select Cookies, and ensure that Enable all cookies is selected.
  1. Double-click the Advanced option to expand it.
  2. Select Cache.
  3. Click on Clear Memory Cache.
  1. Click OK.
  2. Click on Clear Disk Cache.
  3. Click OK.
  4. Click OK to exit Netscape Preferences.

C. Adjust your browser's security settings

Internet Explorer 5 Users:

  1. Open Internet Explorer
  2. Go to the Edit menu and select Preferences...
  3. Click on the Security Zones tab.
  4. Change the security setting to Medium (more secure).
  5. Click OK.

    Note: You may need to restart your browser for the changes to go into effect.

Netscape 7 Users:

  1. Open Netscape
  2. Go to the Edit menu and select Preferences...
  3. Double-click the Privacy & Security section on the left and choose Cookies.
  4. Change the cookie setting from Enable all cookies to Enable cookies based on privacy settings.
  5. Click the View button.
  6. Change the Level of Privacy to Medium.
  7. Click OK to close the Privacy window.
  8. Click OK to close the Preferences window.

D. Upgrade your browser to "128-bit high encryption."

Some secure Web sites require your browser to support "128-bit high encryption." Internet Explorer 5, which comes with OS 9, already supports this feature, but if you have an older browser, you will need to upgrade it to a version that supports 128-bit high encryption.

To download Internet Explorer with 128-bit encryption, click here.

To download Netscape Navigator with 128-bit encryption, click here.

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