Help Center Home

 Billing History &
        Account Info

 My Password

 Update My Payment Info

 Update My Address

 Upgrade My Account

 Billing Questions

 Access Numbers

 Connection Issues

 Email Questions

 Get Juno Software


 Contact Us

Select a different
Operating System

Common Email Errors / Solutions

Netscape Messenger - "Messenger Mailbox does not open when selected"

  1. Exit Netscape Messenger.
  2. On your desktop, double-click the My Computer icon.
  1. Double-click the main hard drive, which is usually C:.
  1. Double-click the folder called Program Files.
  1. Double-click the folder called Netscape.
  1. Double-click the folder called Users.
  1. In the Users folder, double-click the folder for the profile that you use.
    Note: It will have your name or memberid on it.

This folder should contain folders named Archive, Cache, News, etc.

  1. If there is no folder called Mail, skip to step 10 below.
  2. If there is a Mail folder, right-click on it and rename it Old Mail.
  1. Go to the File menu and select New > Folder. Name the new folder Mail.
  1. Close all windows, restart Netscape Messenger and try opening mail again.

If you are still unsuccessful, try creating a new User profile:

  1. Exit Netscape Messenger.
  2. Click on the Windows Start button.
  3. Point to Programs > Netscape > Utilities and click on User Profile Manager.
  4. Follow the directions to create a new User profile. This will create a new mail folder that enables Messenger to work correctly.

Juno Home | My Juno | Help | My Account | Corporate | Join Now
About Juno | About United Online | Our Services | Investors | Press | Privacy Policy | Your Privacy Rights: Do Not Sell My Info  | About Ads  |   Terms of Service

        United Online                NetZero        |        Juno        |        MySite    

© 1995-2020 Juno Online Services, Inc. Juno is a registered trademark, and the Juno logo is a trademark of Juno Online Services, Inc.