Help Center Home

 Billing History &
        Account Info
 

 My Password

 Update My Payment Info

 Update My Address

 Upgrade My Account

 Billing Questions

 Access Numbers

 Connection Issues

 Email Questions

 Get Juno Software

 Safety/Security

 Contact Us

 
Select a different
Operating System

Common Connection Errors / Solutions

Error 17 - Juno has encountered a problem and needs to close.

If you're receiving Error 17 or a message stating "Juno has encountered a problem and needs to close," it could be due to a problem between the Juno program and other programs running on your computer. To fix this, please follow the steps below:

A. Restart the Juno program and try connecting again.

  1. Double-click the Juno icon on your desktop.
  2. Type in your Member ID and password if they have not already been entered.
  3. Click Connect.
  4. You may be prompted to select your access numbers again. If so, make sure to type in a new name for your phone list (for example, type in 'HOME2') and continue setting up your access numbers.

B. Try rebooting your computer and launching Juno again

Sometimes a simple reboot will fix the problem. To do this:

  1. Click the Start button and select Shut Down.
  2. Select Restart.
  3. Launch Juno after Windows restarts.
  4. Type in your Member ID and password if they have not already been entered.
  5. Click Connect.
  6. You may be prompted to select your access numbers again. If so, make sure to type in a new name for your phone list (for example, type in 'HOME3') and continue setting up your access numbers.

C. Make sure you have the latest version of Juno

If you are still receiving Error 17, you will need to download and install the latest version of the Juno software.

Click here to download the latest version.




 
Juno Home | My Juno | Help | My Account | Corporate | Join Now
About Juno | About United Online | Our Services | Investors | Press | Privacy Policy | Your Privacy Rights: Do Not Sell My Info  | About Ads  |   Terms of Service

        United Online                NetZero        |        Juno        |        MySite    

© 1995-2020 Juno Online Services, Inc. Juno is a registered trademark, and the Juno logo is a trademark of Juno Online Services, Inc.
NGCV