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Operating System

Common Macintosh Errors / Solutions

Error 731: PPP connection failed - Your computer's Network settings are not configured properly.

This page applies to Mac OS 9 users only.

Runtime error 731 occurs on the Macintosh due to incorrect connection settings in the System Preferences. To fix this problem, follow the steps below:


A. Verify your modem settings

If your modem is not configured correctly, Juno will not function properly. To verify that your modem configuration is correct, please complete the following steps:

  1. Go to the Apple Menu, select Control Panels and choose Modem.
  2. In the Modem window, choose your modem from dropdown menu (Such as Apple Internal 56K Modem)

  1. Change the Sound and Dialing preferences as needed.
  2. Make sure the box next to Ignore dial tone is NOT checked.
  3. Go to the File menu and select Quit. If you are asked to save your changes, click Yes.

B. Disable the option to "Connect automatically when starting TCP/IP Applications"

  1. Go to the Apple menu, choose Control Panels, and select Remote Access.
  2. Click Options...

  1. Click the Protocol tab.

  1. Make sure the box next to Connect automatically when needed is unchecked.

  1. Click OK.
  2. Go to the File menu and select Quit. If you are asked to save your changes, click Yes.
  3. Retry your Juno connection.

C. Verify network settings.

  1. Go to the Apple Menu, select Control Panels, and choose TCP / IP.
  2. Make sure Connect via: is set to PPP.

  1. Make sure that Configure: is set to Using PPP Server.
  2. Go to the File menu and select Quit. If you are asked to save your changes, click Yes.

D. Disable auto-connecting.

  1. Click the Apple menu and select Control Panels.
  2. Click Remote Access.
  3. The name, password, and number fields must be BLANK.
  4. Click Options.
  5. Click the Protocol tab.
  6. Clear the box next to Connect automatically when starting TCP/IP applications.
  7. Click OK.
  8. Click the File menu and select Quit. If you are asked to save your changes, click Yes.



 
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