Help Center Home

 Billing History &
        Account Info

 My Password

 Update My Payment Info

 Update My Address

 Upgrade My Account

 Billing Questions

 Access Numbers

 Connection Issues

 Email Questions

 Get Juno Software


 Contact Us

Select a different
Operating System

Common Errors / Solutions

"JTV does not close"

If you are experiencing difficulties with the JTV window not closing, try launching the Juno software, but wait 30 to 60 seconds before clicking the Connect button.

This will ensure that the software has completely loaded prior to making any connection attempts. This may apply to systems with fewer system resources available or older systems that operate relatively slower.

If the above method does not fix the problem, you will need to delete the zeroout.nzp file, which may have been corrupted. Please note that this file will be reinstalled when you connect to Juno again. Complete the instructions below to delete the file and try reconnecting with Juno.

Note to members with nVidia graphics cards: This issue can be fixed by updating your outdated nVidia graphics driver.

If you're not sure if you have an nVidia graphics card, do the following:

  1. Right-click on your desktop and select Properties.
  2. Click the Settings tab.
  3. The text under Display will list out your current graphics driver. If it says nVidia in the description, you have an nVidia graphics card.

Click here for instructions on how to update your driver.

To fix the problem if JTV does not close:

  1. Click on the Windows Start Button, point to Find and select Files or Folders.
  1. In the Named text box, type zeroout.nzp
  2. Click on the Find Now Button.
  3. The zeroout.nzp file will appear in the lower section of the window
  1. Click once on the file to highlight it then press the Delete key on your keyboard.
  1. Click on the Yes Button.
  2. To close the Find File window, click on the X button located in the upper right-hand corner of the window.

You will need to reboot your computer.

  • To reboot your computer, click on the Windows Start Button in the lower left-hand corner of your screen and select ShutDown.
  • In the Shutdown window, check the circle next to Restart and click OK.

If the issue persists, you will need to delete the folder where the zeroout.nzp file was located.

  1. Right-click on the Windows Start button select Explorer.
  2. Under (C:), find the Program Files folder and click the + on the left side next to it.
  3. Find the Juno folder and click on it once to highlight it. This should display the contents of the Juno folder on the right hand side of the window.
  4. Find the Pool folder on the right hand side of the window and click on it once to highlight it.
  5. Press the Delete or DEL key on your keyboard to remove it.
  6. Click Yes to remove it.
  7. Close the Explorer window.

Juno Home | My Juno | Help | My Account | Corporate | Join Now
About Juno | About United Online | Our Services | Investors | Press | Privacy Policy | Your Privacy Rights: Do Not Sell My Info  | About Ads  |   Terms of Service

        United Online                NetZero        |        Juno        |        MySite    

© 1995-2020 Juno Online Services, Inc. Juno is a registered trademark, and the Juno logo is a trademark of Juno Online Services, Inc.