Automated Troubleshooting (Juno 5.0)

If you are experiencing one of the five technical problems listed below, click one of the links to view a list of troubleshooting steps to resolve the issue.

If you would like to receive any of these troubleshooting steps via email, simply send an email to tech@support.juno.com. In the subject line of the email, enter the code that corresponds to the email you would like to receive (see below for details). The requested email will be sent to you automatically.

Access Numbers

If you would like to change the access numbers your computer uses to connect to Juno, click here or send an email to tech@support.juno.com with the number 101 in the subject line.

Modem

If you receive an error message that has to do with your modem when you try to connect to Juno, click here or send an email to tech@support.juno.com with the number 102 in the subject line.

Internet Explorer

If you receive a Page Cannot be Displayed error or another error message when you try to browse web pages in Internet Explorer, click here or send an email to tech@support.juno.com with the number 103 in the subject line.

Backup Wizard

If you would like learn how to back up the user data in your Juno account, click here or send an email to tech@support.juno.com with the number 104 in the subject line.

RAS Error

If you are receiving an RAS error, click here or send an email to tech@support.juno.com with the number 105 in the subject line.