Common Browser Errors / Solutions

Error - Mail quota exceeded

If you send a message to a Juno member and it is returned with the message "Mail quota exceeded," then this Juno member's mailbox is full or the account is inactive:

• A "full mailbox" means that this member has reached the limit for how much mail he or she can store on Juno's central computers.
  
  
• An "inactive account" means that that this member has not used his or her account for at least 60 days. When an account is inactive, any mail that has not been picked up in at least 60 days is deleted and any new mail is returned to its sender. Unfortunately, deleted mail cannot be restored.

In both cases, try to contact this person and let them know that they need to check their Juno mail. If a person has a full mailbox, checking their Juno mail will download all their messages from Juno's central computers and will empty their mailbox. If a person's account is inactive, checking their Juno mail will reactivate their account. Once they check their Juno mail, you'll be able to send email messages to this person.

Want more storage space for your incoming email at only 99 cents a month? Click here to upgrade to MegaMail.