I'm having difficulty entering my credit card information

If you are experiencing difficulties signing up for one of Juno's products or services, there may be several causes. The information below will help you to identify and resolve any issues you may be experiencing.

1. Are you able to access the signup form?

If not, please skip to Step 2 below.

If you are able to access the signup form but your credit card was not accepted, you should have received an error message. The following are possible causes for errors and solutions to resolve them:

a. Your billing address does not match the address associated with your credit card.

If this is the case, please verify your address and try again. If you continue to encounter this error, please contact your credit card company to verify that the address they have on file is current and correct.

b. Your credit card has expired.

If this is the case, please try using another card or contact your credit card company.

c. Your bank refused the transaction.

In this case, your bank's computers may be offline and therefore unable to approve your purchase. Please either try using another card or contact your credit card company.

d. The credit card number you entered is invalid.

In this case, please verify that the credit card number you entered is complete and correct, then try your submission again.

Internet Explorer 7.x:

1. Open Internet Explorer.
2. From the Tools menu, select Internet Options.
3. Select the Security tab.
4. Ensure that the Security Level is set to Medium.
5. If it is not set to Medium, click on Default level.
6. Select the General tab.
7. Under Browsing history, click on Delete.
8. Click Delete files button under Temporary Internet Files.
9. The Delete Files screen will appear. Select the Delete all offline content check box and click OK.
10. Click Close.
11. Under Browsing history, click on Settings.
12. Click on View Trusted Files.
13. Go to the Edit menu and click on Select All.
14. Go to the File menu and select Delete.
15. Close the window.
16. Click OK and OK again to exit.

Internet Explorer 6.x and 5.x:

1. Open Internet Explorer.
2. From the Tools menu, select Internet Options.
3. Select the Security tab.
4. Ensure that the Security Level is set to Medium.
5. If it is not set to Medium, click on Default Level.
6. Select the General tab.
7. Under Temporary Internet Files, click on Delete Files.
8. Ensure that Delete all offline content is checked.
9. Click OK.
10. Under Temporary Internet Files, click on Settings.
11. Click on View Files.
12. Go to the Edit menu and click on Select All.
13. Go to the File menu and select Delete.
14. Close the window.
15. Click OK and OK again to exit Internet Options.

Internet Explorer 4.x:

1. Click on the Windows Start button, point to Settings and select Control Panel.
2. Double-click on the Internet or Internet Options icon.
3. Select the Advanced tab.
4. Scroll down to the Security section.
5. Under Cookies, select Always accept cookies.
6. Select the Security tab.
7. For the Security Level, select Medium.
8. Select the General tab.
9. Under Temporary Internet Files, click on Delete Files.
10. Ensure that Delete all offline content is checked.
11. Click OK.
12. Under Temporary Internet Files, click on Settings.
13. Click on View Files.
14. Go to the Edit menu and click on Select All.
15. Go to the File menu and select Delete.
16. Close the window.
17. Click OK and OK again to exit Internet Options.

Netscape:
1. Open Netscape.
2. From the Edit menu, select Preferences.
3. Under Category, click on Advanced.
4. Ensure that Enable JavaScript is checked.
5. Under Cookies, ensure that Accept all cookies is checked.
6. Click on the + next to Advanced.
7. Under Advanced, click on Cache.
8. Click on Clear Memory Cache.
9. Click OK.
10. Click on Clear Disk Cache.
11. Click OK.
12. Click OK to exit Netscape Preferences.

If you have checked your browser configuration and are still repeatedly taken to the My Juno login page, your computer may have been infected with a new virus called W95.Hybris that can affect secure transactions such as Credit Card billing.

If you do not currently have anti-virus software, we recommend that you purchase or download virus scan software to protect your computer from the many viruses affecting computer users today. You can find more information on anti-virus products on our Support site by clicking here.

Please refer to your virus program help feature for instructions on how to update the virus definition files and remove viruses from your system. We recommend that you make a habit of updating your anti-virus software on a regular basis. Without the latest virus definitions, your anti-virus software is helpless in preventing the newest viruses from infecting your computer.

If you continue to experience difficulties submitting your credit card information, please submit a Personal Assistant Ticket and provide us with the exact error message you are receiving so we can better assist you.