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Email Policy Changes - Frequently Asked Questions

As of June 1, 2004, Juno will be implementing a policy change that will affect all Free members who use dedicated email programs such as Outlook Express to access their Juno mail.

Below is a list of frequently asked questions about the changes to Juno email.



Will the feature changes being made to Juno email affect me?

If you are a Juno Turbo, Platinum, or MegaMail member, the changes to Juno email will not affect you. If you are a Free Juno Member, as of June 1, 2004, you will need to use Juno Email on the Web to access your Juno email account. You can access your Juno Email on the Web account from any computer with Internet access by visiting http://webmail.juno.com.

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Can I still use Outlook Express or other email programs to access or "POP" my Juno email account?

After June 1, 2004, if you are a Juno Free member and you wish to use a dedicated email program such as Outlook Express to receive your Juno email, you will need to upgrade to one of our premium services - Juno Turbo, Platinum, or MegaMail.

Please click here for complete details.

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What happens to my Juno email if I cannot read my email offline or use other programs like Outlook Express with my free Juno email account?

You can still access your Juno email and enjoy all the added benefits and features of our state of the art email service by using Juno Email on the Web. Email on the Web gives you better tools and features to help you manage your Juno email and lets you access your Juno email account from any computer with an Internet connection by visiting http://webmail.juno.com.

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What is Juno Email on the Web?

Juno Email on the Web is a free service offered by Juno that allows Juno members to check email messages from any computer connected to the Internet.

Juno members do not have to create new Passwords or Member IDs to take advantage of Email on the Web. Just log in to Email on the Web at http://webmail.juno.com with the same Member ID and Password you normally use to log in with the Juno software.

The latest version of Juno Email on the Web includes a number of great features for Juno members:

  • Adjustable "Junk Mail" filters
  • Easy "Junk Mail" reporting
  • Extra mail storage*
  • Email "Block" list*
  • Custom "Sort & Delete Settings" and rules for automated message sorting*
  • Check external POP accounts*
  • Mail forwarding feature**
* Juno Turbo, Platinum, and MegaMail members only
** Juno Turbo and MegaMail members only

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Will I lose access to my Juno email after May 31, 2004?

No. If you are a Free Juno member currently using a dedicated email program such as Outlook Express to access your email, you will still be able to access your email through Email on the Web at http://webmail.juno.com

Note that you may also continue to use your dedicated email program as before by upgrading to one of our premium services - Juno Turbo, Platinum, or MegaMail.

Click here for complete details on upgrading to one of our premium services.

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How will Juno Free members be able to access Juno email after May 31, 2004?

Free Juno members will be able to access their email through Juno Email on the Web at http://webmail.juno.com.

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How can Juno Free members continue to access their email with a dedicated email program?

If you are a Free Juno member and want to continue to use your free Juno email account with a dedicated email program such as Outlook Express, you will need to upgrade to any of our premium services that will continue to support this feature.

For more information about upgrading to Juno Turbo, Platinum, or MegaMail, please click here.

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Why do I get a message that tells me "This feature is only available for Juno premium members" when I try to check my Juno email?

If you receive this message when trying to check your email through a dedicated email program such as Outlook Express, it is because this feature is no longer supported for Free Juno members. As of June 1, 2004, Juno Free email accounts are only accessible through Juno Email on the Web.

After June 1, 2004, if you are Juno Free member and you wish to use a dedicated email program such as Outlook Express to access your Juno email, you will need to upgrade to one of our premium services - Juno Turbo, Platinum, or MegaMail.

Please click here for complete details.

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Why do I get multiple messages that say "This feature is only available for Juno premium members"?

You are receiving these messages because you are a Free Juno member trying to check your Juno email account offline or through a dedicated offline email program like Outlook Express. As of June 1, 2004, Juno Free email accounts are only accessible through Juno Email on the Web at http://webmail.juno.com.

Some email programs have a setting that automatically checks an email account for new messages every few minutes. If you are a Free Juno member, you will need to disable this setting in your dedicated email program or you will continue to receive this notice during your online session.

If you want to use a dedicated email program such as Outlook Express to access your Juno email, you will need to upgrade to one of our premium services such as Juno Turbo, Platinum, or MegaMail.

To upgrade your Juno service, please click here.

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How do I disable my dedicated email program now that I plan to use Juno Email on the Web?

In most cases, you can simply stop using your dedicated email program and use Juno Email on the Web instead. Remember your Web browser may still try to launch your dedicated email program instead of Juno Email on the Web if you click an email link in your Web browser.

For more information about using Juno Email on the Web and other dedicated email software programs, please click here.

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How can I move contacts into Email on the Web's Address Book?

You can now import Address Book entries from other Web based email provider like Hotmail, Yahoo! And also from mail programs like Microsoft Outlook, Microsoft Outlook Express. To view instructions on how to import contacts into your Juno Address Book, click here.

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