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Operating System

Why does it take so long to transfer my mail?

If you are noticing slow mail transfer times or you are being disconnected or cancel the connection because the mail transfer is so slow, it could be for several reasons.

You may be experiencing network traffic, network problems, or line noise. Alternately, your modem may not be set up properly, or you may be downloading a large amount of mail.

If you experience slow mail transfers only occasionally, then you may be downloading large amounts of mail (for example, messages with attachments) or experiencing a temporary network problem.

If your connections are always slow, below are a list of steps you can take to troubleshoot this problem:

  • If you usually cancel a slow mail transfer, try not to - you may be downloading a very large amount of mail or a very large attachment, and if you cancel before the transfer is over, Juno will attempt to download the same messages the next time you connect.
Note: If you are subscribed to Juno's Toll-Free service please skip the next step.
  • Change your access number, or try connecting at a different time of day. If your mail transfers return to normal, then the access number you were using was experiencing a heavy volume of traffic.

  • If the previous steps do not resolve your problem, then your modem may not set up properly, and it may be able to transmit data only at slower speeds (if it is able to transmit data at all). You can try uninstalling and reinstalling your modem.Contact your modem manufacturer for instructions on how to do this.

For instructions on changing your access number, click here.

Other questions about email:

What is Email on the Web?
How can I access my Juno Email?
Can I get email if I go beyond 10 hours?
Will the messages in my Email on the Web folders download to my email program?
How fast is an email message sent or delivered?
Can I use Instant Messaging programs with Juno?
Why aren't I receiving my email messages?
Can Juno notify me when I have new mail, or can I have Juno automatically check for new mail at a certain time?
Why does it take so long to transfer my mail?
I received a mail delivery failure notice.
I received a mail delay notification.
Why did I get a mail delivery failure or mail delay notice?
How can I understand the mail delivery failure notice?
Why did I get a mail delivery failure notice?
I don' t understand why I got a mail delivery failure notice.
What information do you need to investigate a mail delivery failure / mail delay issue?
How do I send a blind carbon copy (Bcc)?
With the introduction of Email on the Web, will I still be able to read and write email using a dedicated email program (such as Outlook Express)?
How do I access the new Email on the Web system?
Do I have to be connected to the Web to read and write email?
How can I leave email on the server so I can download it later using my regular email program?
What do I do if I've forgotten my password?
How do I save messages I've accidentally sent to the Trash?
I want to change my email address or Member ID to a different name.

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