Problems Playing Game

What are the system requirements for Games Unlimited?

In order to play the games, your computer must meet these minimum system requirements:

However, certain games may have system requirements different than these, with variations in processor speed, RAM, disk space, and graphics capability.

If you see a game in which you are interested, click the More Info button to read the specific system requirements.

Many games require specialized software from Microsoft called Direct X. To install the latest version of Direct X, click here and follow the installation instructions.

How do I download games?

After you reach the Juno game page at http://games.juno.com, you will see a list of games available for download.

1. Select the game in which you are interested from the list
2. Click on the Download button
3. On the new window, click on Save to save the game to your computer for installation later, or click on Open, to begin installation
4. Follow the onscreen instructions to install the game
5. When finished, click Play to begin playing the game, or Close to exit.

Can I try the game before I buy it?

Yes. All of the downloadable games have a free trial version available for download. These are limited play versions of the full game, letting you play for limited time. While these are trial versions, they show the actual game graphics and movement, so you can get a true feel for the game. To download your trial version, simply click on Download Trial Version, and follow the onscreen instructions to install the game on your computer.

How can I play the game after installing it?

During installation, a small shortcut icon is placed on your desktop. To play your game, just double-click on this icon.

If you don't see the icon, or if it was accidentally deleted, you can find your game by doing a search.

Windows XP users:

1. Click on the Start button
2. Select Search from the menu
3. Type the name of the game in the search box

Windows 98/98SE/ME/2000 users:

1. Click on the Start button
2. Select Search for Files or Folders from the menu
3. Type the name of the game in the search box

How do I buy a single game?

This feature is not available at this time. You can subscribe to the Games Unlimited service and get access to all games for an unlimited amount of time as long as your subscription is in good standing.

Can I order the game on a CD-ROM?

At this time, Games cannot be ordered on a CD-ROM.

What is the 'My Games' page?

The My Games page shows you all of the games you've downloaded in one place as a sort of account summary.

You can see which games you've purchased and which you've simply downloaded as a trial version, and includes how much time remains on the trial versions.

Each game also has a Play Now button next to it, which will let you launch the game.

Often, trouble with game play is simply a matter of a small flaw during the installation, and can be repaired by uninstalling and reinstalling the game. You will need to go back and download the game again for installation (you will not be billed again). Before downloading the game again, be sure to clear your browser's cache in order to be sure that there are no corrupt files (for information on how to clear your browser's cache, click here).

Be sure not to interrupt the download of the game (such as pausing and restarting the download at a later time), and make sure you don't have other programs running while the game is downloading.

My screen is black and the game doesn't appear.

A black screen is almost always because you do not have the latest version of Direct X installed on your computer. Direct X is a special graphics program by Microsoft, and is required to play games. To download the latest version of Direct X, click here, and follow the onscreen instructions.

The game runs very slow.

Slow game play is usually due to your computer either not meeting the game's system requirements, or meeting the minimum system requirements. Please check your computer to confirm it meets the game's requirements, reboot, and try playing the game again.

If your system meets or exceeds the game's requirements, your computer may be infected by a virus, spyware, or other malware. Please run a virus scan to check and clean your computer.

The game's graphics or sounds are not functioning properly.

If you are experiencing problems with either graphics or sound, it may be that your multimedia drivers are not current. To download and install the latest version of your system's drivers, visit the sound and video card manufacturer's website.

If your drivers are current, or you still experience these problems after updating the drivers, please submit a personal assistance ticket to get more technical support.

I get a blank screen or a black screen with a red cross when playing online.

Our online games require that you have the latest versions of Java, Flash, and Shockwave software installed. To update these, please visit the following Web sites:

• Java
• Flash
• Shockwave

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