Help Center Home

 Billing History &
        Account Info

 My Password

 Update My Payment Info

 Update My Address

 Upgrade My Account

 Billing Questions

 Access Numbers

 Connection Issues

 Email Questions

 Get Juno Software


 Contact Us

Select a different
Operating System

Norton AntiVirus Error 100: Malformed Request

This error appears when the Norton Internet Security Online software is being installed on another computer.

To resolve this issue, please copy the Download Manager (NAVDwnld.exe) to the computer that is experiencing these issues. If you cannot find the Download Manager file, then please download the Download Manager again.

  1. Open Download Manager
  2. Double-click the Download Manager icon .
    Instead, just close the Download Manager by clicking the X button in the upper-right corner. (You do not have to click the Start button because actually downloading the software again is not necessary).
  4. Reinstall your Norton software and activate it when prompted.

If you need any further assistance, please click here for a list of available support options.

Return to Errors/Solutions Index
Return to Security Index

Juno Home | My Juno | Help | My Account | Corporate | Join Now
About Juno | About United Online | Our Services | Investors | Press | Privacy Policy | Your Privacy Rights: Do Not Sell My Info  | About Ads  |   Terms of Service

        United Online                NetZero        |        Juno        |        MySite    

© 1995-2020 Juno Online Services, Inc. Juno is a registered trademark, and the Juno logo is a trademark of Juno Online Services, Inc.