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How do I know if my account has been accessed without my authorization?
What should I do if I suspect that my account has been accessed without my authorization?
How do I prevent my account from being accessed without my authorization?
How does Juno determine if an account has been accessed without authorization and what actions are taken?


How do I know if my account has been accessed without my authorization?

One or more of the following signs indicate that your email account has been accessed without your authorization -
  1. Your webmail account folders (Sent, Deleted, Inbox, etc.) and/or your address book contacts have been emptied or deleted.
  2. Your email contacts are getting emails (ex. requesting for money or to click on any link) from your account that you didnít send.
  3. Your email account inbox is full of mail delivery failure notices for messages you didnít send.
  4. There are suspicious emails in your Sent, Drafts or Outbox folder that you didnít create or send.
  5. There are unknown email addresses in your Address book that you didnít add.
  6. You keep getting disconnected when youíre signed into your account.
  7. Youíre not getting any new mail after a specific date. Your account might have an auto-forward option set to unknown account (that doesnít belong to you).
  8. Your account profile details do not match with your own details.
  9. If the recent Login Activity in the Security section under your Account Management contains any new login IP that does not belong to you.
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What should I do if I suspect that my account has been accessed without my authorization?

If you have reasons to believe that your account has been accessed without your authorization, please complete the following steps listed to ensure the safety and security of your account -
  1. Change the account password immediately. To learn how to change your Password, click here. To resolve password issues, please click here.
  2. Install the latest internet security software and keep it updated with the latest virus definitions.
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How do I prevent my account from being accessed without my authorization?

The following steps might help you to prevent your account from being accessed without your authorization -
  1. Install robust security software that prevents any unauthorized access attempts.
  2. Never use the same password for your account and other websites for which you register.
  3. Choose a password that contains letters, numbers (instead of simple/common words) and change your account password frequently.
  4. Do not use an unsecured open Wi-Fi network to access your account.
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How does Juno determine if an account has been accessed without authorization and what actions are taken?

Our automated spam-detection setup regularly identifies and reports any accounts that send spam or perform other activities in violation of our Terms of Service. As a safety precaution to help avoid the account from being further accessed in any way, we place restrictions on the email service of the compromised account.

Unless the account password is changed and appropriate steps are taken to secure the account, the email restrictions placed on the account will not be removed.

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