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Select a different
Operating System

To Uninstall Norton 360™ Online

Note: For Norton 2012 product information, please click here.

  1. On the Windows Taskbar, click Start and then click on Control Panel.
    (Windows 8 users, go to Apps, and under Windows System, Click Control Panel.)
  2. In Windows Control Panel, do one of the following:
    • In Windows XP, click Add or Remove Programs.
    • In Windows Vista, double-click Programs and Features.
    • In Windows 7 or Windows 8, click Programs and then click on Programs and Features. The Programs option in Windows 7 and Windows 8 is available when you select the Category option in the View by drop-down list.
  3. In the list of currently installed programs, do one of the following:
    • In Windows XP, click Norton 360, and then click Change/Remove.
    • In Windows Vista, Windows 7, or Windows 8, click Norton 360, and then click Uninstall/Change.
  4. In the page that appears, under Select Your Uninstall Preference, click one of the following:
    • I plan to reinstall a Norton product. Please leave my settings behind: Lets you retain your settings, passwords, and preferences for Norton features before you uninstall Norton 360. Select this option if you want to reinstall Norton 360 or another Norton product.
    • Please remove all user data: Lets you completely remove Norton 360 without saving your settings, passwords, and preferences.
  5. To uninstall Norton 360, click Next.
  6. If Norton 360 offers to install the Norton Toolbar after uninstall, do one of the following:
    • To keep the Norton Toolbar after uninstall, click Agree & Install.
    • To uninstall Norton 360 without keeping the Norton Toolbar, click No, thanks.
  7. Restart the computer by doing one of the following:
    • Click Restart Now (recommended) to restart your computer.
    • Click Restart Later to restart your computer later.
    Norton 360 is not fully uninstalled until you restart your computer
Before reinstalling Norton 360™ Online, be sure you've completely uninstalled the existing version.

To reinstall Norton 360™ Online:
  1. Insert the Norton 360™ Online CD in your CD-ROM drive (or double-click on the downloaded Norton 360™ Online installation file) and follow the on-screen instructions.

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