Juno 5.0 - Why is my Web connection speed so slow?

There are a few reasons why you may be experiencing a slow Web connection. There may be temporary network traffic, network problems, line noise, or your modem may not be set up properly.

If you experience slow Web connections only occasionally, it is likely an indication of a temporary network problem.

If your connections are always slow, it may indicate a more serious issue. Below are a list of steps you can take to troubleshoot this problem:

1. Change your access number, or try connecting at a different time of day.

If your mail transfers return to normal, then the access number you were using was experiencing a heavy volume of traffic.

2. Check to see if your modem is set up properly.

If your modem is not set up properly, it may only be able to transmit data at slower speeds (if it is able to transmit data at all). You can try uninstalling and reinstalling your modem.

How do I?
Change my access number
Uninstall and reinstall my modem

To change access numbers in Juno 5.0 or earlier:

WARNING: THE USE OF SOME TELEPHONE ACCESS NUMBERS MAY RESULT IN LONG DISTANCE CHARGES. IN SELECTING YOUR ACCESS NUMBER(S), PLEASE NOTE THAT ALTHOUGH AN ACCESS NUMBER MAY BE IN YOUR AREA CODE OR LOCATED IN YOUR GENERAL GEOGRAPHIC REGION, IT MAY NOT NECESSARILY BE A LOCAL NUMBER FOR YOU. YOU MAY INCUR SUBSTANTIAL TELEPHONE CHARGES IF YOU CHOOSE ACCESS NUMBERS THAT ARE NOT COVERED BY YOUR LOCAL CALLING PLAN. WE URGE YOU TO CHECK WITH YOUR TELEPHONE COMPANY TO FIND OUT WHICH NUMBERS ARE LOCAL FOR YOU BEFORE USING A NUMBER FROM THIS LIST.

Note: You are solely responsible for all telephone charges related to accessing our services. Juno will not reimburse you for any such charges, including long distance or toll charges.

1. Go to the Connection menu and select Access Number Setup and Selection.
2. Click Next on each of the dialing set up screens until you get to the Update Numbers screen.
3. To check for an up-to-date access number list, choose Get New Access Number List. If there is an updated list, Juno dials a toll-free number to connect to its central computers and then downloads an up-to-date list of access numbers.
4. After Juno has downloaded the latest access number list, click Next to select your new access numbers.

If you need help on a particular screen, click the Help button located in the lower-left corner of the screen.

Note: Depending on the access numbers you choose and your location and calling plan, you may incur charges on your telephone bill. To find out whether you will incur any charges, and if so the amounts of such charges, please contact your local telephone company.

To uninstall your modem:

1. Close all software programs that may be using your modem.To do this:

1. Press Ctrl+Alt+Del.
2. In the window that appears, select a program in the list and click End Task. The window will close.
3. Important! End task on all programs except Explorer and Systray. These two programs are the only programs you should NOT close.
4. Repeat these steps for every program in the list.

2. Click the Windows Start button, point to Settings and click Control Panel.
3. In the Control Panel window, double-click the Modems icon.
4. The Modems Properties screen will appear. Select each modem in the list and click Remove. Your modem(s) will be removed from the list.
5. Click Close.
6. Shut down your computer.

To reinstall your modem:

1. Restart your computer. The Add New Hardware Wizard appears.

Note: When you restart your computer, Windows will detect your modem and automatically reinstall it for you.

2. Follow the instructions on the screens of the Add New Hardware Wizard. If Windows cannot find the necessary drivers for your modem, please refer to your modem manufacturer.

To confirm that your modem was properly installed:

1. Click the Windows Start button, point to Settings and click Control Panel.
2. In the Control Panel window, double-click the Modems icon.
3. The Modems Properties screen will appear, and the newly installed modem(s) should be listed.

Note: If your modem is not listed, click the Start button, point to Settings, and click Control Panel. In the Control Panel window, double-click the Add New Hardware icon and follow the instructions that appear on the screens.

4. Click the Diagnostics tab.
5. On the Diagnostics tab, select the port next to your modem and click More Info. If the modem is set up properly, a message will appear stating that your computer is communicating with your modem.

If you are still having problems, please consult your modem manufacturer for further support.