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Payment Problem with MegaMail

You may receive a message during your Email on the Web session that says "Recently, Juno attempted to bill you for your Juno MegaMail Service. The payment was not confirmed.."

This message indicates that the payment method used to sign up for Juno MegaMail was unsuccessful. It could be due to a declined credit card or outdated billing information.

If your credit card was declined, please understand that this may be caused by several factors. For example, if the bank that issued your credit card is unreachable and unable to verify account information, no authorization of ANY transactions can take place until its systems are functioning properly again. This is to prevent any unauthorized use of your credit card, and is intended for your safety.

It is also possible that your billing information is out of date. Click the Update your billing information link on the Email on the Web page to access your My Account page, or visit account.juno.com/s/account.

On the My Account page, click the link to Change your Payment Information to update your credit card information, or click Update your Billing Address to update your address.

If the problem persists:

  • Try using another credit card.
  • Contact your credit card company to find out why the card was declined. The phone number of your credit card company is provided on your credit card statement and at the back of the credit card itself.
    Please note that because your card was declined, you were not charged for the service.
  • If paying by electronic check, contact your bank to find out why the transaction was unsuccessful.

If you have any questions about this, please do not hesitate to contact us.Click here to submit a Personal Assistance Ticket to us and we will investigate the matter further.


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