Frequently Asked Questions

• Will I still be able to read and write email using a dedicated email program (such as Outlook Express)?
• How do I access the new Email on the Web system?
• Do I have to be connected to the Web to read and write email?
• How can I leave email on the server so I can download it later using my regular email program?
• What do I do if I've forgotten my password?
• How do I save messages I've accidentally sent to the Trash?

Will I still be able to read and write email using a dedicated email program (such as Outlook Express)?

Premium service members with Juno Turbo, Platinum, or MegaMail have the option to use a dedicated email program in addition to Email on the Web.

After June 1, 2004, if you are Juno Free member and you wish to use a dedicated email program such as Outlook Express to send and receive your Juno email, you will need to upgrade to one of our premium services. Please click here to upgrade.

For more information on how to configure a dedicated email program, click here.

How do I access the new Email on the Web system?

Go to webmail.juno.com and enter your Juno Member ID (your email address without the @juno.com) and password.

Do I have to be connected to the Web to read and write email?

Premium members with Juno Turbo, Platinum, or MegaMail can continue to read and write email through their regular email program without tying up your phone line or being connected to the Web.

After June 1, 2004, if you are Juno Free member, you will need to connect to the Web to read and write email through Email on the Web.

How can I leave email on the server so I can download it later using my regular email program?

Email left in your Inbox will remain on the server and will be available to be downloaded the next time you check your email using the Juno software and your regular email program. If you delete any messages from your Inbox while using Email on the Web or place them in a folder on the Email on the Web system, they won't be downloaded to your computer. Messages in custom folders will be saved, but deleted messages are permanently erased.

What do I do if I've forgotten my password?

If you can't remember your password, please click on this link and follow the instructions: account.juno.com/s/resetpassword

How do I save messages I've accidentally sent to the Trash?

If you accidentally delete a message and want to retrieve it, you can move the message from the trash folder to your Inbox or a new folder you created. For instructions on how to do this, click here.

Note: Any messages left in the trash after you end your Email on the Web session will be permanently erased.

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