Common Browser Errors / Solutions

Error - Page cannot be displayed

Web pages are sometimes unavailable for a few reasons. There could be a problem with your access number, or there could be a problem with Internet Explorer.

A. Reset your Internet Explorer properties

Internet Explorer 7.x Users:

1. In Internet Explorer, go to the Tools menu and select Internet Options.
2. On the General tab, under Browsing history, click Delete.
3. Click Delete files button under Temporary Internet Files.
4. The Delete Files screen will appear. Select the Delete all offline content check box and click OK.
5. Under History, click Delete history. On the Delete History screen, click OK.
6. Click Close.
7. Click the Connections tab. Make sure that Always dial my default connection is selected.
8. In the Dial-up and Virtual Private Network settings list, select NetZero and click Set Default.
9. Click LAN Settings. On the Local Area Network (LAN) Settings screen that appears, make sure that the Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections) check box is cleared and click OK.
10. Click the Advanced tab, and click Reset all Defaults.
11. Click Reset all Defaults again in the Internet Explorer Default Settings window.
    Note: Click OK in the Internet Explorer window suggesting you to close all the open windows or programs. Please make sure that you save all your work in the other programs and close them before you attempt to reset your default settings.
12. Click Close.
13. Click OK and restart your Internet Explorer for the changes to be applicable.
14. In the Settings list, under Browsing, clear the Show friendly HTTP error messages check box.
15. Click OK.

Internet Explorer 6.x and 5.x Users:

1. In Internet Explorer, go to the Tools menu and select Internet Options.
2. On the General tab, under Temporary Internet files, click Delete Files.
3. The Delete Files screen will appear. Select the Delete all offline content check box and click OK.
4. Under History, click Clear History. On the screen that appears, click OK.
5. Click the Connections tab. Make sure that Always dial my default connection is selected.
6. In the Dial-up settings list, select Juno and click Set Default.
   Note: For Internet Explorer 6.x the option would be Dial-up and Virtual Private Network settings.
7. Click LAN Settings. On the Local Area Network (LAN) Settings screen that appears, make sure that the Use a proxy server check box is cleared and click OK.
   Note: For Internet Explorer 6.x the option would be Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections).
8. Click the Advanced tab, and click Restore Defaults.
9. In the Settings list, under Browsing, clear the Show friendly HTTP error messages check box.
10. Click OK.

Internet Explorer 4.0 Users:

1. In Internet Explorer, Go to the View menu and select Internet Options.
2. On the General tab, under Temporary Internet files, click Delete Files.
3. On the Delete Files screen, select the Delete all subscription content check box and click OK.
4. Under History, click Clear History. On the screen that appears, click OK.
5. Click the Connection tab.
6. On the Connection tab, under Proxy server, make sure that the Access the Internet using a proxy server check box is cleared.
7. Click the Advanced tab.
8. On the Advanced tab, click Restore Defaults.
9. Click OK.

B. Repair Internet Explorer 5.0

1. Click the Windows Start button, point to Settings, and click Control Panel.
2. In the window that appears, double-click Add/Remove Programs.
3. On the Add/Remove Programs Properties screen, click the Install/Uninstall tab.
4. From the list of installed programs, select Microsoft Internet Explorer.
5. Click Add/Remove.
6. Click Repair Internet Explorer and click OK.
7. Click Yes to start the repair.
8. Restart your computer.

C. Try a different access number

Click here for instructions on how to change your access number.

D. Uninstall and Reinstall Dial-Up Networking

To uninstall Dial-Up Networking:

1. Exit Juno and any other programs that may be running.
2. Click the Windows Start button, point to Settings, and click Control Panel.
3. In the Control Panel window, double-click Add/Remove Programs.
4. On the Add/Remove Programs Properties screen, click the Windows Setup tab.
5. In the Components list, double-click Communications.
6. The Communications screen will appear. Clear the Dial-Up Networking check box and click OK.
7. On the Add/Remove Programs Properties screen, click OK. Dial-Up Networking is uninstalled.
8. After uninstallation is complete, restart your computer and reinstall Dial-Up Networking.

To reinstall Dial-Up Networking:

1. Please make sure your Windows installation files (on disk, CD-ROM, or backed up on your computer) are available.
2. Exit Juno and any other programs that may be running.
3. Click the Windows Start button, point to Settings, and click Control Panel.
4. In the Control Panel window, double-click Add/Remove Programs.
5. On the Add/Remove Programs Properties screen, click the Windows Setup tab.
6. In the Components list, double-click Communications.
7. Select the Dial-Up Networking check box and click OK.
8. On the Add/Remove Programs Properties screen, click OK.
9. If the Windows installation files are on your computer, installation will begin. If they are not, you will be prompted to insert your Windows installation disk or CD-ROM. Insert the disk or CD-ROM into the appropriate drive and click OK. Installation will begin.
10. After installation is complete, restart your computer. You must restart your computer for the new settings to take effect.