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Operating System

Connection Errors / Solutions

Error 05: Juno has encountered a problem with the Windows Operating System. Restarting your computer may correct this problem.

To resolve Error 05, please follow the steps below:

A.Restart your computer and launch Juno
B.Uninstall and Reinstall Juno

A. To Restart a computer

    1.    Click the Start button and select Shut Down.
    2.    Select Restart.
    3.    Launch Juno after Windows restarts.

B. To Uninstall and Reinstall Juno

Un-installing Juno

  1. Click the Windows Start button, point to Settings and select Control Panel.
  2. Double-click the Add/Remove Programs icon.
  3. Click once on Juno Internet to highlight it and click on the Add/Remove button.
  4. Click OK and OK again to close the Control Panel.

Re-installing Juno

  1. Click the My Computer icon on the desktop.
  2. Double-click on Local Disk C:
  3. Double-click on JunoInstaller.
  4. Double-click on JunoHSSetup.exe or JunoSetup.exe to begin re-installing Juno.
  5. Follow the on-screen instructions to complete re-installing Juno.

If you are unable to locate the file required to reinstall Juno, please click here.


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