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Operating System

Common Connection Errors / Solutions

Error 718: PPP timeout
Error 720: No PPP control protocols configured
Error 721: Remote PPP peer is not responding

There may be several causes for this error. To resolve this issue please try the troubleshooting steps below:

Possible Solutions
A. Change your access numbers
B. Verify network settings
C. Check the modem settings

A. Change your access numbers.

Your connection may have been dropped due to technical difficulties with the access number you are using. Try connecting to Juno again. If the problem persists, try using another access number in your area. For instructions on how to change your access number please click here.

Please check with your telephone company to confirm that under your calling plan the chosen access numbers will not result in additional charges. You are solely responsible for all telephone charges related to accessing our services and Juno will not reimburse you for any such charges, including long distance or toll charges.

B. Verify network settings.

  1. Go to the Apple Menu, select Control Panels, and choose TCP / IP.
  2. Make sure Connect via: is set to PPP.

  3. Make sure that Configure: is set to Using PPP Server.
  4. Go to the File menu and select Quit. If you are asked to save your changes, click Yes.

C. Check the modem settings

If your modem is not configured correctly you will not be able to connect to the Internet. Please complete the following steps to verify that your modem configuration is correct:

  1. Go to the Apple Menu, select Control Panels and choose Modem.
  2. In the Modem window, choose your modem from dropdown menu (Such as Apple Internal 56K Modem).

  3. Change the Sound and Dialing preferences as needed.
  4. Make sure the box next to Ignore dial tone is NOT checked.
  5. Go to the File menu and select Quit. If you are asked to save your changes, click Yes.

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