Common Connection Errors / Solutions "Dial-Up Networking Password Option Unavailable" - On your desktop, double-click the My Computer icon.
![](/img_support/mycomp.gif) - Double-click the Control Panel icon.
![](/img_support/cp_f.gif) - Double-click the Network icon.
![](/img_support/network2.gif) - In the window under The following network components are installed, the following three network components should be installed:
- Client for Microsoft Networks
- Dialup Adapter
- TCP/IP
![](/img_support/tcpip_p1.gif) - Pay special attention to Client for Microsoft Networks, since this allows the password to be saved.
- Add and/or remove network components until only the three components specified above remain.
Note: If you are on a LAN (Local Are Network), do not remove the network adaptors and protocols. Please contact your administrator for instructions. If you use AOL, do not remove AOL Adaptor or TCP/IP. - Click OK.
![](/img_support/system_start.gif) - When you see Do you want to restart your computer now, click Yes.
- Wait for the computer to reboot.
- Once Windows restarts, you may be prompted for a password. Do not enter a password.
- Click OK.
- If you are prompted to confirm the new password, click OK.
- On your desktop, double-click on My Computer.
![](/img_support/mycomp.gif) - Double-click the Dial-Up Networking icon.
![](/img_support/dun_f.gif) - Double-click the Juno icon.
![](/img_support/dun_icon_ju.gif) - If the Save password option is available, check the box next to it and click Cancel to finish.
![](/img_support/connect_to_ju.gif) - If the Save password is still not available, click on the Cancel button and proceed.
- Minimize the Dial-Up Networking window.
- On your desktop, double-click the My Computer icon.
![](/img_support/mycomp.gif) - Double-click the Control Panel icon.
![](/img_support/cp_f.gif) - Double-click the Passwords icon in the Control Panel window.
![](/img_support/cp_passwords.gif) - Select the User Profiles tab.
![](/img_support/passwords_users.gif) - Check the circle next to Users can customize their preferences and desktop settings.
- Click OK.
![](/img_support/system_start.gif) - Click Yes to let the computer restart.
- Wait for the computer to reboot.
- Once Windows restarts, you may be prompted for a password. Do not enter a password.
- Click OK.
- If you are prompted to confirm the new password, click OK.
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