Common Browser Errors / Solutions Error - Network is currently unavailable (Juno 5.0) You may receive this message if the Juno servers are experiencing a heavy call volume, if there is an incompatibility between your modem and our access numbers, or if you are using an old version of Juno. Let our new Connection Wizard pinpoint your problem! The Juno Connection Wizard is our newest help tool. Download it today to identify and resolve many common issues that may prevent you from successfully connecting to the Internet. To use the Juno Connection Wizard, you will need to have a Windows Operating System (other than Windows NT) running on your computer. If you cannot download the Juno Connection Wizard from your computer, simply download it onto a diskette from any computer with Internet access and then install it on the computer you would like to fix. Click here to download the Connection Wizard. |
Please take the following steps to troubleshoot this problem: - Check what kind of modem you have. We have noticed compatibility issues with IBM Mwave modems and our access numbers. If you have this modem, you may need a software patch for Juno to work. Please contact visit IBM's Web site (see your modem manual for contact information) and ask for a copy of this patch.
- You may have to update your modem's drivers. Your modem manufacturer should be able to instruct you on how to update your modem drivers.
- Please check which version of Juno you are using. The latest version of Juno is 5.0. To determine which version of Juno is installed on your computer:
- Open Juno
- Go to the Help menu and select About Juno
- The About Juno screen will appear with the Juno version displayed at the top of the screen.
To download the latest version of the Juno software, go to http://my.juno.com/s/download. To get a copy of the Juno CD-ROM in the mail, call us toll-free at 1-800-654-5866. Please note, there is a one-time $10.00 processing fee for the CD-ROM that includes shipping and handling.
To update and change access numbers in Juno 2.0 or later: - Go to the Connection menu and select Access Number Setup, then Selection.
- Click Next on each of the dialing set up screens until you get to the Update Numbers screen.
- On the Update Numbers screen, click Get New Access Number List. Juno will dial a toll-free number to connect to its central computers and then download an up-to-date list of access numbers.
- After Juno has downloaded the latest access number list, click Next to select your new access numbers.
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