Common Browser Errors / Solutions

Error - Your account is currently not enabled to access the World Wide Web (Juno 5.0)

If you cannot connect to the Web and receive this error message, it is likely caused by a temporary network problem localized to your area. Your Juno account should be unaffected. If you get this error message, we recommend trying to connect with different access numbers at different times of the day.

To change your access number, follow the instructions below:

1. Go to the Connection menu and select Access Number Setup and Selection.

2. The Connection Setup: Configure Modem screen will appear. Select the modem you are using and click Next.

3. Select Basic Dialing Setup and click Next.
4. Adjust any settings that require changing (such as your phone number or whether you need to dial an extension to get an outside line) and click Next.
5. Click the Get New Access Number List button.

Juno will dial into the central computers and retrieve the most recent list of access numbers. If no new numbers have been added since the last time you received access numbers, Juno will tell you that your phone number list is already up-to-date.

6. Click Next and select new access numbers.

7. Click Next, and review the phone numbers you have selected. Make sure that Juno will dial a 1 or the area code when necessary by placing a check in the appropriate box.
8. Click Finish. Juno will save your changes and close the Access Numbers screen.

You will now be able to connect to Juno using the access numbers chosen.

WARNING: THE USE OF SOME TELEPHONE ACCESS NUMBERS MAY RESULT IN LONG DISTANCE CHARGES. IN SELECTING YOUR ACCESS NUMBER(S), PLEASE NOTE THAT ALTHOUGH AN ACCESS NUMBER MAY BE IN YOUR AREA CODE OR LOCATED IN YOUR GENERAL GEOGRAPHIC REGION, IT MAY NOT NECESSARILY BE A LOCAL NUMBER FOR YOU. YOU MAY INCUR SUBSTANTIAL TELEPHONE CHARGES IF YOU CHOOSE ACCESS NUMBERS THAT ARE NOT COVERED BY YOUR LOCAL CALLING PLAN. WE URGE YOU TO CHECK WITH YOUR TELEPHONE COMPANY TO FIND OUT WHICH NUMBERS ARE LOCAL FOR YOU BEFORE USING A NUMBER FROM THIS LIST.

Note: You are solely responsible for all telephone charges related to accessing our services. Juno will not reimburse you for any such charges, including long distance or toll charges.