Common Browser Errors / Solutions Error - Timed out while trying to connect (Juno 5.0) This problem can be caused by heavy call volume, an incompatibility between your modem and an access number, a problem with your local access number, or modem misconfiguration. Let our new Connection Wizard pinpoint your problem! The Juno Connection Wizard is our newest help tool. Download it today to identify and resolve many common issues that may prevent you from successfully connecting to the Internet. To use the Juno Connection Wizard, you will need to have a Windows Operating System (other than Windows NT) running on your computer. If you cannot download the Juno Connection Wizard from your computer, simply download it onto a diskette from any computer with Internet access and then install it on the computer you would like to fix. Click here to download the Connection Wizard. |
Please take the following steps to troubleshoot this problem: - Check what kind of modem you have. We have noticed compatibility issues with IBM Mwave modems and our access numbers. If you have this modem, you may need a software patch for Juno to work. Please contact visit IBM's Web site (see your modem manual for contact information) and ask for a copy of this patch.
- To check whether your access number is working, dial the number directly using your telephone instead of your modem. If you do not hear modem handshaking sounds, then there may be a temporary problem with the access number. You should try again later, or try connecting using a different access number.
- If you hear a modem pick up on the other end when you dial (either with your modem or with your telephone) but are still unable to connect, your modem may not be properly configured. You should review your modem configuration.
- You may have to update your modem's drivers. Your modem manufacturer should be able to instruct you as to how to update your modem drivers.
- Please check which version of Juno you are using. The latest version of Juno is 5.0. To determine which version of Juno is installed on your computer:
- Open Juno
- Go to the Help menu and select About Juno
- The About Juno screen will appear with the Juno version displayed at the top of the screen.
To download the latest version of the Juno software, go to http://my.juno.com/s/download. To get a copy of the Juno CD-ROM in the mail, call us toll-free at 1-800-654-5866. Please note, there is a one-time $10.00 processing fee for the CD-ROM that includes shipping and handling.
To update and change access numbers in Juno 2.0 or later: - Go to the Connection menu and select Access Number Setup, then Selection.
- Click Next on each of the dialing set up screens until you get to the Update Numbers screen.
- On the Update Numbers screen, click Get New Access Number List. Juno will dial a toll-free number to connect to its central computers and then download an up-to-date list of access numbers.
- After Juno has downloaded the latest access number list, click Next to select your new access numbers.
To review your modem configuration in Juno 3.0 or later: - Go to the Connection menu and select Configure Modem.
- On the Configure Modem screen, click Manage Modems.
- The Modems Properties screen will appear. Select the modem you use to connect to Juno and click Properties.
- On the Modem Properties screen that appears, review your modem's setting and make sure they are correct.
To review your modem configuration in Juno 2.0: - Go to the Connection menu and select Modem Setup.
- Click Automatic Modem Setup to have Juno set up your modem automatically, or click Manual Modem Setup to set up your modem yourself.
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