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Why does my credit card appear to have been billed twice for my Juno Platinum service?

A single Juno email address can have only one billable service subscription. You may have signed up for an additional Platinum service account using another Juno email address.

To check your account or billing information, please visit the My Account section of the Juno Web site at On our secure Web site, you can change your credit card information, billing or contact address, and you can view your account summary, usage, and more, at any time of the day.

To send a customized request to the Juno Customer Support Team, create your own personal ticket by visiting our Web site at You will receive personalized assistance from a Customer Support technician in approximately one business day.

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