Mailbox Information

Note: This page pertains to Mailbox limits and attachment policies. If you were looking for information on how to use Email on the Web, click here.

If you have a question about using a dedicated email program or Juno's POP and SMTP settings, click here.

Summary of Mailbox Limits

The term "mailbox" refers to the space (in MB) on Juno's mail servers assigned to your account. All mail accessible through your Email on the Web account is stored on Juno's mail servers. Mail downloaded to your personal computer is removed from Email on the Web and Juno's mail servers, freeing up storage space.

Maximum Mailbox Size - Juno Free members will receive 1 GB of space to store their email. Juno Platinum members and Juno MegaMail members receive 2 GB of space, while Juno MegaMail Plus members get 5 GB. If any member's mailbox gets full they will not be able to receive new mail until they free up space.

Maximum Incoming and Outgoing Message Sizes (Including Attachments) - Free and Platinum Juno users are able to send and receive individual messages (including attachments) up to 10 MB in size. Juno MegaMail members can send and receive individual messages (including attachments) up to 20 MB in size, while Juno MegaMail Plus members can send and receive up to 30 MB.

Email Inactivity Policy - If you are a Free user, your email account will remain active as long as you check your mail at least once every 60 days. If you do not sign in to your Free email account for 60 days, your account will become inactive.

If you were previously a paid member and are now a Free user, your email account will become inactive after one year of no activity. After an additional 30 days if there is still no activity, all e-mails in the account will be deleted.

An inactive account:

1. Will not accept new mail
2. Will have all stored email deleted

Juno's mail and mailbox size limits

If a message or attachment exceeds the mailbox size of 5 GB for Juno MegaMail Plus members, 2 GB for Juno MegaMail members and Platinum users, and 1 GB for Free users, no new messages will delivered until old messages are removed from your mailbox. Click here to sign up for a Juno HiSpeed or Platinum account to significantly increase the size of your mailbox.

Juno's attachment limits

Paid users can send email and attachments up to 20 MB when using a dedicated email program such as Outlook Express. Click here to sign up for a Juno Turbo or Platinum account.

What happens when a member tries sending a message or an attachment to another member with a full mailbox?

Juno will not allow you to send a message or attachment to another member once their mailbox exceeds 5 GB for Juno MegaMail Plus members, 2 GB for Juno MegaMail members and Platinum users, and 1 GB for Free users. Email that is sent to such a member will be 'bounced' or returned to the sender with a message explaining that the Juno member's mailbox is full.The only way to retrieve bounced email is to have the sender resend the mail after the recipient clears space in their mailbox.The following is an example of how a 'bounced email' message would appear to the sender:

How does a Email on the Web mailbox become too full?

Your mailbox can become full in several ways, but the most common are:

1. Too much unread email is left on the Juno server. A mailbox may have too much unread mail. To fix this, simply download all your mail to your computer and you will be able to accept messages again. You may have up to 5 GB or more of mail, so please be patient while it downloads, as it may take a considerable amount of time to download a large file or attachment (e.g., a sound or video file). To avoid this problem, regularly download your email.
   
   
2. A large email or attachment is taking up space. A mailbox can become too full if a Juno Member receives or sends a large file and the recipient's Internet Service Provider (ISP) does not accept the email because of its size. Some ISPs limit email to one MB or less and will 'bounce' a large email back to you. Either of these scenarios will take up space in your account until you check your email successfully again.
   
   
3. Saved copies of read email are being saved on the Juno server. You may have 'leave email on the server' set as a default in your email program. This setting keeps copies of all your mail on the Juno server, even if you've deleted it from your email reader. Although you cannot see the email, it continues to occupy space that new email could use. Eventually, this 'unseen' email will fill your allotment of MB and your mailbox will not accept any more mail. To check your settings, click here. Select your email program and follow the instructions in red at the top of the page.

What about my Juno account status?

Having a full mailbox does NOT prevent you from sending email; it only stops you from receiving any new email. It also does NOT prevent you from using the ZeroPort or Platinum Toolbar and connecting to the Internet.

How do I free up my Email on the Web mailbox?

If you check your email and the volume in your account drops below your mailbox's quota, new email will begin to accumulate in your account once again.

Should your mailbox reach its size limit due to large attachments, corrupt messages or just too many emails, you can use Juno Email on the Web to check your Juno mail on the Internet. Delete any mail causing the download problems, and you will be able to view and download the rest of your mail using your regular email program.

How do I verify that my mailbox is no longer full?

To verify that your mailbox is no longer full, send yourself a message.

• If you are a Juno MegaMail Plus member and receive the message successfully, you are under the 5 GB limit.
• If you are a Juno MegaMail member and receive the message successfully, you are under the 2 GB limit.
• If you are a Platinum member and receive the message successfully, you are under the 2 GB limit.
• If you are a Free user and receive the message successfully, you are under the 1 GB limit.

Click here to sign up for a Juno Turbo or Platinum account and receive a bigger mailbox.

Facts and Figures

Juno email accounts are created to hold 5 GB of messages for Juno MegaMail Plus members, 2 GB for Juno Platinum and MegaMail members, and 1 GB of messages for Free users. An email that contains a full page of text is about 5K, which leaves a lot of room for regular email. Pictures and sound files take up considerably more room. A few of these files can quickly fill an email box. Juno allows emails and attachments up to 30 MB for Juno MegaMail Plus members, 20 MB for Juno Platinum and MegaMail members, and 10 MB for Free members. This limit applies to both incoming and outgoing mail.

If a Juno member attempts to send an email larger than the allowed limit, it will fail. The email will not 'bounce,' because it is stopped before it is sent. Therefore, Juno members do not have to worry about filling their email accounts with large, unsuccessfully sent emails. But remember, other ISPs may have limits lower than Juno, and they may bounce any large email files back to your account, filling it to the Juno limit very quickly. We recommend that you ask your friends what their ISP's limit is before sending them a large email.

Mail Activity

I sign on to Juno's Free service frequently, but I don't check my Juno email. Will my email account still be active after 60 days?

If you are a Free user, you must check your Juno email at least once every 60 days to keep your mailbox active. If you were previously a paid member and are now a Free user, you must check your Juno email at least once a year to keep your mailbox active. Logging on to Juno alone will not prevent your email account from becoming inactive.

I use Outlook Express to check my email. Will I lose all my messages if I don't check them in 60 days?

No. Mail that you have already stored on your PC will not be affected by the policy. Only mail you view through our WebMail product will be deleted after 60 days (or 1 year if previously a paid member) of inactivity.

I just got back from a long vacation and noticed that my Free Juno email account has become inactive. How do I reactivate it?

If your email service becomes inactive, you will be able to reactivate your email service at any time by simply checking your email. Your address book entries will still be available, but old email will have been deleted from your Juno mailbox. Juno will not be able to recover email messages once they have been deleted from your mailbox, so please make sure to either download mail to your computer and keep your email service active.