Help Center Home

 Billing History &
        Account Info
 

 My Password

 Update My Payment Info

 Update My Address

 Upgrade My Account

 Billing Questions

 Access Numbers

 Connection Issues

 Email Questions

 Get Juno Software

 Safety/Security

 Contact Us

 
Select a different
Operating System

Reporting SPAM

Topics
How do I report email abuse?
Spam from Juno
What are message headers or full headers?
How do I report a message with full headers using my current email program?


Reporting email abuse helps us fight it better!

Juno has a zero-tolerance policy for spam and Internet abuse in general, and we are committed to protecting our members against such abuse. When you report spam to us, we place the appropriate filters on our servers to ensure that the spam will not be delivered to you in the future. We also forward the complaint to the originating domain so they can take further action against the spammer.

Spam

To report spam, please forward a copy of the unsolicited/offensive message you received with its full headers, to Juno's Spamdesk at spamdesk@support.juno.com. You can directly report spam using our Email on the Web interface. This will enable us to investigate your complaint and take the appropriate action.

You could also report the spam directly to the postmaster of the domain from which the message originated. To learn more, please visit http://spam.abuse.net/userhelp/howtocomplain.shtml

To learn more about full headers, please click here. To obtain information on how to report a message with full headers using your current email program, please click here.

Frauds

Email frauds/scams are spoofed/falsified emails that are designed to fool recipients into revealing their personal data, such as passwords, social security numbers and credit card information. Often the mail is made to look genuine by mimicking messages from innocent and popular companies. Email frauds/scams, pyramid schemes and fraudulent commercial solicitations are illegal. If you receive any such fraudulent messages, please forward a copy of the message, with its full headers, to the domain from which the message originated and to the Federal Trade Commission at spam@uce.gov.

To learn more about email fraud and scams and how to report them to the appropriate authorities, please click here.

To help us protect you better from such email fraud/scams, please remember to forward such messages with their full headers to spamdesk@support.juno.com or report them as junk using the 'Report Junk' feature in Email on the Web.

Unsolicited Personal Email

If you receive an unsolicited personal message that appears to be intended for someone else, you may wish to inform the sender that they have misaddressed their mail and that you do not wish to be contacted again. If you continue to receive messages from this sender, please forward a copy of each unwanted message, with full headers, to abuse@support.juno.com with the word 'threat' in the subject line. Also remember to include a brief description of the problem/concern along with the message. Please note that we cannot take action against an account unless we have full headers of the message.

Back to top

Spam from Juno

Juno maintains a strict policy against spamming.

Using Juno's service to participate in any of the following activities is also strictly prohibited:

  1. To post to any Usenet or other newsgroup, forum, email mailing list or other similar group or list articles which are off-topic or otherwise inappropriate according to the charter or other owner-published FAQ or description of the group or list;
  2. To falsify user information provided to Juno or to other users of the service in connection with use of a Juno service;
  3. To use a Juno account as a receiving point or repository for any form of response to an unsolicited message sent through Juno or any other service;
  4. To engage in any of the foregoing activities by using the services of another provider, but channeling such activities through a Juno account, re-mailer, or otherwise through the Juno service.

It is our policy to terminate accounts, which we find to have violated our Service Agreement in these ways.

Any breach of Juno's Terms of Service should be addressed to abuse@support.juno.com, along with the details of the abuse. To see more information on prohibited conduct, please read the Juno's Terms of Service and Juno's Guidelines for Acceptable Use.

Back to top

What are message headers or full headers?

Message headers, or commonly called full headers, contain routing information for messages, including the sender, the recipients, the date when the message was sent, and the path it followed through the network from the sender's computer to the recipient's computer. They are useful in re-tracing the path of the mail and establishing its origin.

Full headers though transmitted with each email message, are not always visible. They can be viewed by selecting a 'Show headers' option from your mail software menu.

A sample header looks like the one below:

Received: from mail.recipient.com (mail.recipient.com [255.255.255.255]) by recipient.com (8.6.13/8.7.Alpha.4/1.34.) with ESMTP id ABCD12345 for <recepient@recepient.com> Fri, 6 Jun 1997 23:17:44 -0400

Received: from mail.sender.com (mail.sender.com [255.255.255.254]) by mail.recipient.com (8.8.6.Beta0/8.8.6.Beta0/2.0.) with ESMTP ABCD12345 for <recepient@recepient.com>; Fri, 6 Jun 1997 23:08:27 -0400 (EDT)

Received: from original.sender.com (original.sender.com [123.456.78.90]) by mail.sender.com (8.8.6.Beta0/8.8.6.Beta0/2.0.) with ESMTP id ABCD12345 for <recepient@recepient.com>; Fri, 6 Jun 1997 23:08:25 -0400 (EDT) X-Mailer: Whatever-Mail-Program-The-Sender-Used

Steps to enable full headers:

Please select your email program from the list below.

How do I report a message with full headers using my current email program?

Most email programs have an option to specify "show all headers" or "turn on mail headers". For your ready reference, we have provided instructions on how to report a message to us along with its full headers using some of the popular email programs.

Juno Email on the Web

Display while reading - Open the email message for which you would like to see the full headers. On the upper right hand side of the message, click on Full Header.

Include while replying/forwarding - Select Messages from the Options dropdown list at the top. In the section titled Sending, check the box next to Send headers when replying/forwarding and then click Save.

Microsoft Outlook

Outlook Express

Netscape

Mac OS

Mozilla

If your mail software is not listed here, please refer to the help manual provided in the software. To obtain more information on how to forward a message along with its full headers using other email programs, please visit http://spamcop.net/fom-serve/cache/19.html

* Please note that SpamCop is not affiliated with United Online, Inc.

Back to top

Return to Information Index
Return to Security Index




 
Juno Home | My Juno | Help | My Account | Corporate | Join Now
About Juno | About United Online | Our Services | Advertisers | Investors | Press | Privacy Policy | Your Privacy Rights  | About Ads  |   Terms of Service

        United Online                Classmates        |        MyPoints        |        NetZero        |        Juno        |        MySite    

© 1995-2014 Juno Online Services, Inc. Juno is a registered trademark, and the Juno logo is a trademark of Juno Online Services, Inc.
NGCV